Last updated: August 2026

Because every Flinova website and dashboard is custom-built for your business, this policy explains what to expect if you need to cancel or request a refund.

1. Cancelling before work starts

If you cancel before we've begun work on your project, you're eligible for a full refund of any amount paid, minus any payment gateway fees already deducted by Razorpay.

2. Cancelling after work starts

Once we've started building your website and dashboard, the work involved is specific to your business and can't be resold or reused for another client. For this reason:

If you cancel after work has started but before delivery, refunds are considered on a case-by-case basis, reflecting the work already completed.
Once your website has been delivered and handed over (or goes live, whichever is earlier), the project is considered complete and is non-refundable.

3. Domain & hosting renewals

The annual renewal fee (₹3,499/year) covers domain renewal (up to ₹899) and hosting for the year ahead. If you cancel before your renewal date, no renewal fee is charged. Renewal fees already paid for a current, active period are non-refundable, since domain registration and hosting costs are paid to third-party providers in advance.

4. How to request a refund or cancellation

To request a cancellation or refund, email hello@flinova.in or call +91 81239 20740 with your name, business name, and the reason for your request. We'll confirm what applies to your situation based on your project status.

5. Processing time

Approved refunds are processed back to your original payment method through Razorpay, and typically reflect within 5–7 business days, depending on your bank or payment provider.

6. Contact us

For anything related to a refund or cancellation, reach us at hello@flinova.in or +91 81239 20740.

Flinova, 375, 6th B Cross Rd, Annapoorneshwari Nagar, Health Layout, Sunkadakatte, Bengaluru, Karnataka 560091.