Last updated: August 2026

Flinova ("we", "us", "our") builds websites, WhatsApp ordering systems and business dashboards for small businesses. This Privacy Policy explains what information we collect when you visit our website, use our dashboard, or contact us, and how we use it.

1. Information we collect

We collect information in a few different ways:

Information you give us directly — your name, phone number, email address, business name, and any details you share through our contact form, lead capture forms, or when discussing a project with us.
Information from using your dashboard — if you're a Flinova client, your dashboard stores your product listings, order records, lead records, and visitor/traffic statistics for your own website.
Payment information — payments are processed by Razorpay. We do not store your full card, UPI, or banking details on our own servers; Razorpay handles this in line with its own security standards.
Automatically collected information — when you visit our website, we (and tools like Google Analytics) may collect standard technical information such as your browser type, device type, pages visited, and approximate location based on IP address.

2. How we use your information

We use the information we collect to:

Respond to enquiries and provide quotes
Build, deliver, and support your website and dashboard
Process payments and send order/service confirmations
Send service-related communications (delivery updates, renewal reminders)
Improve our website and services
Meet legal and accounting obligations

We do not sell your personal information to third parties.

We share information only where necessary to deliver our services:

Razorpay, to process payments
EmailJS or similar email delivery tools, to send order and service emails
Google (Analytics, Business Profile), where these services are set up as part of your website
Hosting and infrastructure providers (such as Firebase), to store and serve your website and dashboard data

We do not share your information with third parties for their own marketing purposes.

4. Cookies & analytics

Our website and the websites we build may use cookies and similar technologies to remember preferences and understand how visitors use the site, including through Google Analytics (GA4). You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.

5. Data security

We take reasonable technical and organisational steps to protect your information, including access controls on client dashboards and encrypted connections (HTTPS) across our website and client sites. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you'd like your information deleted, contact us and we'll action this unless we're required to retain it for legal or accounting reasons.

7. Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

8. Children's privacy

Our services are intended for business owners and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us

Questions about this policy or your data can be sent to hello@flinova.in or +91 81239 20740.

Flinova, 375, 6th B Cross Rd, Annapoorneshwari Nagar, Health Layout, Sunkadakatte, Bengaluru, Karnataka 560091.

Privacy Policy